Customer Support

2 weeks ago

Lahore Johar Town, Pakistan Medatron Private Limited Full time 630,000 - 840,000 per year

About the Role:

We are looking for a dedicated Customer Support & Sales Executive who can manage both inbound and outbound calls while providing outstanding support to existing customers and driving new sales from warm leads provided by the company. This role combines customer care with sales, requiring strong communication, empathy, and a results-driven approach.

Key Responsibilities:

  • Handle inbound calls from customers, addressing their inquiries and concerns.
  • Conduct outbound follow-up calls to warm leads and convert them into new customers.
  • Maintain strong relationships with existing customers, ensuring a positive experience and ongoing satisfaction.
  • Proactively identify opportunities for upselling and cross-selling relevant services/products.
  • Document all communications and actions accurately in the system.
  • Collaborate with internal departments to resolve customer concerns quickly.
  • Escalate unresolved or complex issues to management as needed.
  • Meet sales and customer satisfaction targets.

Job Criteria:

  • Strong communication skills (both verbal and written).
  • Problem-solving ability with a customer-first attitude.
  • Empathy, patience, and a professional approach.
  • Sales-oriented mindset with proven ability to meet or exceed targets.
  • Ability to multitask in a fast-paced environment.
  • Previous experience in customer service, sales, or support is highly desirable.

What We Offer:

  • Fuel Allowance
  • Health Insurance
  • EOBI & Provident Fund
  • Comprehensive Leave Policy (Casual, Sick, Annual, Paternity, Marriage, and Umrah Leave)
  • A professional environment with opportunities for learning, career growth, and stability

Job Type: Full-time

Pay: Rs50, Rs70,000.00 per month

Application Question(s):

  • his role requires working in the night shift. Are you comfortable and available to work night shifts on a regular basis?

Location:

  • Lahore Johar Town (Preferred)

Work Location: In person

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