Customer Support Executive

1 week ago

Lahore Johar Town, Pakistan Gigalabs (Pvt) ltd Full time

Job Brief

Employment Type: Onsite, Full Time

Timings: 12:00-9:00 pm

Location: Johar town G4, Lahore

Key Responsibilities:

  • Validate incoming customer requests, data, and documentation to ensure accuracy and completeness.
  • Create, assign, and manage support tickets using the ticketing system.
  • Track and monitor ticket status to ensure timely resolution within SLA.
  • Collaborate with technical and business teams to resolve issues efficiently.
  • Communicate updates and resolutions to customers in a clear and professional manner.
  • Identify recurring issues and escalate to relevant teams for long-term solutions.
  • Maintain accurate records of validations, escalations, and ticket resolutions

Required Skills & Qualifications:

  • Bachelor's degree in Business, or related field (or equivalent experience).
  • Strong attention to detail and ability to validate data accurately.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Ability to multitask and prioritize workload in a fast-paced environment.
  • Problem-solving mindset with strong customer service orientation.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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