CSR Dispatch Handling

Job description:

Intercargo Logistics is providing one point logistics solution to its clients across 32 countries of world. This company has adopted most advanced technological systems for rendering services to its clients. InterCargo Logistics for now is looking to fill the positions of CSRs / Overnight Dispatch Coordinators for its office based in Islamabad, Pakistan.

Job Description:

Generally, the CSR / Overnight Dispatch Coordinator ensures smooth and accurate execution of all freight bookings processed through the company's digital freight-booking application. The role involves monitoring job entries, confirming driver engagement and compliance, coordinating with clients and drivers, and ensuring that all milestones—such as acceptance, pickup, loading, transit, and delivery—are updated correctly and on time.

The coordinator acts as the primary point of contact for any nighttime operational issues impacting customer satisfaction and on-time delivery performance.

More specifically,

• Monitor all new freight jobs entered into the booking application in real time.
• Verify that all job details (pickup location, delivery location, cargo description, timings, client requirements, etc.) are complete and correctly registered.
• Flag and correct incomplete or inaccurate job entries by coordinating with internal teams or clients.
• Ensure any special instructions (temperature control, oversized cargo, documentation needs, etc.) are accurately reflected in the system.
• Track driver acceptance of assigned jobs and follow up immediately if acceptance is delayed or declined.
• Reassign drivers promptly when cancellations, rejections, or emergencies occur.
• Ensure the driver receives all necessary job details, documents, and client instructions through the app or direct communication.
• Driver assignment
• Driver acceptance
• Pre-departure readiness
• Arrival at pickup location
• Loading start / loading complete
• Departure from pickup
• Arrival at delivery
• Unloading start / completion
• Proof of delivery upload
• Follow up with drivers who fail to update milestones promptly.
• Log any irregularities, delays, or deviations from planned schedules.
• Ensure that both clients and internal teams receive real-time milestone notifications.
• Act as primary overnight contact for clients regarding job status, changes, or issues.
• Provide timely updates on driver ETA, loading completion, delays, or route changes.
• Respond to client queries received via phone, email, or in-app chat.
• Escalate unresolved or critical client concerns to the Operations Manager or morning shift team.
• Proof of delivery
• Loading confirmation
• Cargo photos
• Delivery receipts
• Confirm that all regulatory documentation (permits, licenses, hazardous goods documentation if applicable) is complete.
• Maintain accurate overnight shift records for handover to day-shift staff.

Job Requirements;

1. The ideal candidate for this position comes with the Extraordinary Communications Skills required for handling calls with Clients and Driver Based in UK

2. The candidate should come with the basic industrial knowledge on how to handle the coordination for driver dispatch jobs

3. The candidate ideally should be having prior exposure of handling dispatch work or courier handling;

4. Strong communication skills with command over English is highly desired with proficiency in outlook-based email coordination;

Benefits

1. Permanent Job

2. Good Startup Salary

3. Monthly Performance Bonus

4. Emergency Health Cover

5. Free Gym Membership

6. Sports Activity Team Events

7. Staff Tours

8. Official Dinners

9. Provident Fund Facility

10. EOBI

11. Annual Appraisal / Salary Increments

12. Career Promotion Ladder

13. Conducive Working Environment

Fresh Graduates with Extraordinary Communication Skills are Encouraged to Apply

Job Timing: 10:30 PM to 7:30AM PST

Job Location: 2nd Floor, One Expressway, Gulberg Greens Interchange, Islamabad Highway, Islamabad

Intercargo Logistics is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply from Gulberg Greens and surrounding areas as they will be given preference based on the closer proximity and experience relevancy for this job.

Job Type: Full-time

Application Question(s):

• Have you read the job description carefully?
• This is a full time Night Shift job in office, if this is acceptable to you?
• Have you seen the salary for this position?

Work Location: In person

Job Type: Full-time

Pay: Rs70,000.00 per month

Work Location: In person