Technical Customer Support

3 days ago

Lahore, Punjab, Pakistan tossdown Full time 1,200,000 - 2,400,000 per year

About Us

tossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.

Job Description

  • First point of contact for technical client inquiries
  • Handle customer inquiries and resolve technical issues related to the e-commerce platform
  • Troubleshoot and resolve software-related problems efficiently
  • Work closely with the development team to resolve technical issues
  • Manage support tickets using project management tools
  • Guide clients on using tossdown's SAAS solutions effectively
  • Create and maintain technical documentation and tutorials for end users
  • Assist customers during onboarding and system updates/upgrades
  • Conduct regular training sessions with customers to enhance software usage
  • Collect technical feedback and share insights with product & development teams
  • Maintain accurate records of interactions and resolutions
  • Support clients via email, phone, WhatsApp, and other messaging platforms.

Requirements

  • Bachelor's degree in IT, Computer Science, or related field
  • Minimum 1 year experience in a similar role, preferably in the e-commerce
  • Understanding of e-commerce platforms and software
  • Excellent verbal and written communication skills
  • Ability to explain complex technical issues in a simple manner
  • Experience with CRM systems and practices
  • Experience with ticket management software
  • Basic understanding of HTML and CSS

  • Shopify Customer Support

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Ltd Full time 6,600,000 - 7,800,000 per year

    Customer Support Representatives (E-commerce Experience Must) — Gulberg (Onsite)Location: Gulberg (on-site)Morning, Evening, NightOpen Positions: 3Compensation: Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for B2B e-commerce clients. You will handle inbound calls, emails, and other support...

  • Customer Support Representative

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 250,000 - 500,000 per year

    Customer Support Representatives (E-commerce Experience Must)—Gulberg (Onsite)Location:Gulberg (on-site)Morning, Evening, NightOpen Positions:3Compensation:Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for B2B e-commerce clients. You will handle inbound calls, emails, and other support channels,...

  • Shopify Customer Support

    5 days ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Shopify Customer Support(E-commerce) — EST Shift — GulbergLocation:Gulberg (on-site)Shift Time Zone:ESTOpen Positions:10Compensation:Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help...

  • Customer Support Executives

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Location:Gulberg, Lahore (On-site)Shift:EST (Evening/Night)Open Positions:5Compensation:Competitive SalaryAbout the RoleWe are hiringCustomer Support Executivesto provide exceptional service to e-commerce customers across live chat, email, and other digital channels. You will follow established SOPs, resolve issues efficiently, and contribute to customer...

  • Technical Customer Support Agent

    2 weeks ago

    Lahore, Punjab, Pakistan Sigl:Io Full time 1,200,000 - 2,400,000 per year

    Technical Customer Support AgentAs our technical customer support rep, you will interact with our customers via our chat support systems, calls, and other communication channels. Your primary tasks involve answering questions and providing priority support to our SaaS customers. You will also assist with sales, account updates, information dissemination, and...

  • Technical Support Representative

    3 days ago

    Lahore, Punjab, Pakistan Emerald Telecom Full time 300,000 - 600,000 per year

    Company DescriptionEmerald Telecom provides comprehensive phone solutions including high-quality traditional telephone lines and cloud phone system packages. Our products focus on meeting operational requirements and enhancing service levels to our customers' customers. We offer cost reductions, flexible business hours, and improved customer satisfaction...

  • Support Executives

    2 weeks ago

    Lahore, Punjab, Pakistan Live Support Ltd Full time 960,000 - 1,140,000 per year

    Customer Support Executives (E-commerce) — EST Shift — GulbergLocation: Gulberg (on-site)Shift Time Zone: ESTOpen Positions: 5Compensation: Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and...

  • Technical Support Specialist

    7 days ago

    Lahore, Punjab, Pakistan ServeHvac Full time 1,200,000 - 2,400,000 per year

    Company DescriptionServe HVAC is a Melbourne-based digital marketing agency dedicated to helping HVAC businesses across the USA grow, attract high-quality leads, and achieve measurable results. We specialize in SEO, social media management, Meta (Facebook & Instagram) campaigns, Google Ads, and data-driven strategies, all tailored to the HVAC industry. Our...

  • Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan HalimSol Full time

    Company DescriptionHalimSol is a software house offering next-gen access control and visitor management that provides a unified platform built to mitigate risk and manage and orchestrate security and safety operations, across single sites, multiple facilities, and large campuses.Role DescriptionThis is a full-time on-site role for a Technical Support...

  • Customer Support –

    2 weeks ago

    Lahore, Punjab, Pakistan Tech Be Solution Full time 900,000 - 1,200,000 per year

    At, Tech Be Solution we are more than just a service provider. we are innovators and problem solvers. Our mission is to transform challenges into opportunities through technology, process excellence, and customer-centered design. Whether you're a startup trying to make your mark or an established enterprise aiming to elevate your services, we deliver...