
Technical Customer Support
5 days ago
About Us
tossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.
Job Description
- First point of contact for technical client inquiries
- Handle customer inquiries and resolve technical issues related to the e-commerce platform
- Troubleshoot and resolve software-related problems efficiently
- Work closely with the development team to resolve technical issues
- Manage support tickets using project management tools
- Guide clients on using tossdown's SAAS solutions effectively
- Create and maintain technical documentation and tutorials for end users
- Assist customers during onboarding and system updates/upgrades
- Conduct regular training sessions with customers to enhance software usage
- Collect technical feedback and share insights with product & development teams
- Maintain accurate records of interactions and resolutions
- Support clients via email, phone, WhatsApp, and other messaging platforms.
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- Minimum 1 year experience in a similar role, preferably in the e-commerce
- Understanding of e-commerce platforms and software
- Excellent verbal and written communication skills
- Ability to explain complex technical issues in a simple manner
- Experience with CRM systems and practices
- Experience with ticket management software
- Basic understanding of HTML and CSS
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