Monitoring Agents

Company DescriptionBIOS, established in 1996, serves the healthcare industry in Pakistan with leading technology from its manufacturing partners. The company supplies equipment from over 40 world-renowned manufacturers and has corporate contacts, clients, and customers throughout Pakistan. Headquartered in Karachi, BIOS operates through branch offices in...

Intersys ltd. is looking for aQuality Control Agentto ensure service excellence and accuracy within our POS Sales Department. The ideal candidate should possess strong communication skills, a sharp mind, and attention to detail.Key Responsibilities:Monitor and evaluate sales calls and communication quality.Identify areas for improvement and share feedback...

Job Overview:Control Room Officer is the first face of the company and he/she is responsible to handle all the quires asked by customer at help line and responsible to make customer vehicle safe.Responsibilities and Duties:Responsible for all the quires asked by customer (inbound & Outbound) and provid them FCR. (First Call Resolution)Monitor the entire...

Are you passionate about e-commerce and looking for an opportunity to contribute to a growing business? We are seeking motivated E-Commerce Support Agents to join our team for evening shifts. In this role, you will handle customer service tasks, process orders, manage inquiries, and support the overall day-to-day operations of our e-commerce...

Key Responsibilities:Monitor live and recorded calls to assess quality and accuracy.Evaluate agent performance based on QA standards and scorecards.Provide feedback and coaching sessions to agents.Identify patterns in service issues and recommend training solutions.Maintain QA documentation and prepare regular performance reports.Requirements:Bachelor's...

Sales and Operations ExecutiveRole Overview:The Sale and Operations Executive will handle front-line responsibilities, including Travel agents query handling, tracking travel agents booking, refunds, and vendor coordination.Location; KarachiKey Responsibilities:• Coordinating with Travel agents.• Maintain Travel agents deposits and Vendor Deposits.•...

Location:[KarachiIndustry:Travel & TourismExperience:Up to 2 Years (in sales support or operational roles within a B2B online booking platform)Employment Type:Full-TimeRole Overview:TheSales and Operations Executivewill be responsible for managing day-to-day sales and operational activities related to travel agent coordination, bookings, refunds, and vendor...

Job PurposeThe Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The candidate will be required to be able to...

We're hiring a Call Center Team Lead to manage and support our agents on telecom campaigns. The ideal candidate will have proven experience in a domestic call center environment and must have previously worked on telecom-related campaigns.Essential Duties and Responsibilities:Supervise and coach a team of call center agents to ensure performance...

We are looking for a Team Lead – Outbound Sales (with wallet experience)to manage and motivate a team of call center agents. This role focuses on driving sales, achieving KPIs, and ensuring quality customer interactions. The ideal candidate must have hands-on experience indomestic call center operationsandwallet products.Key Responsibilities:Supervise and...