Team Lead – Customer Service

2 weeks ago


Karachi Saddar Gpo, Pakistan Sybrid Pvt Ltd (The Lakson Group of Companies) Full time 600,000 - 1,200,000 per year

Job Title: Team Lead – Customer Service

Company: Sybrid Private Limited (A Lakson Group Company)

Location: Karachi

Shift Timings: Rotational

Qualifications

  • Education: Intermediate / Graduation
  • Experience: 1–2 years of proven customer service experience

Key Responsibilities

  • Lead, mentor, and motivate the customer service team to achieve performance targets.
  • Ensure delivery of exceptional customer service across all interactions.
  • Handle escalated calls and resolve complex customer issues effectively.
  • Monitor and manage team KPIs, ensuring each member meets performance expectations.

Requirements

  • Excellent written and verbal communication skills.
  • Strong technical aptitude and problem-solving abilities.

Job Type: Full-time

Work Location: In person



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