Team Lead – Customer Service
2 weeks ago
Job Title: Team Lead – Customer Service
Company: Sybrid Private Limited (A Lakson Group Company)
Location: Karachi
Shift Timings: Rotational
Qualifications
- Education: Intermediate / Graduation
- Experience: 1–2 years of proven customer service experience
Key Responsibilities
- Lead, mentor, and motivate the customer service team to achieve performance targets.
- Ensure delivery of exceptional customer service across all interactions.
- Handle escalated calls and resolve complex customer issues effectively.
- Monitor and manage team KPIs, ensuring each member meets performance expectations.
Requirements
- Excellent written and verbal communication skills.
- Strong technical aptitude and problem-solving abilities.
Job Type: Full-time
Work Location: In person
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