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Genesys Cloud Technical Specialist
8 hours ago
We are seeking an experienced Genesys Cloud Engineer to join our team at ibex. As a key member of our contact center operations team, you will be responsible for ensuring the smooth operation of our global telephony and contact center systems. This includes acting as the primary point of contact for all contact center solution requests, providing technical support and troubleshooting, and coordinating with other teams to resolve issues.
The successful candidate will have excellent analytical skills, problem-solving capabilities, and case management skills. They will also possess excellent spoken and written English skills, be a positive thinker, flexible, and creative, and willing to help and support other members as teamwork. A minimum of 1-4 years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform is required. A Bachelor's degree in IT, CS, or Telecoms is required, and any Genesys Cloud Certification is a plus. Knowledge of contact center solutions on cloud is also beneficial.
Responsibilities:
- Acting as POC for daily Genesys cloud issues and concerns.
- Supporting Genesys Operations as Tier-2 and Tier-3.
- Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
- Coordinating multiple tasks or problems with other teams globally.
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