Genesys Cloud Technical Specialist

8 hours ago


Lahore, Punjab, Pakistan ibex Full time
About the Role:
We are seeking an experienced Genesys Cloud Engineer to join our team at ibex. As a key member of our contact center operations team, you will be responsible for ensuring the smooth operation of our global telephony and contact center systems. This includes acting as the primary point of contact for all contact center solution requests, providing technical support and troubleshooting, and coordinating with other teams to resolve issues.

The successful candidate will have excellent analytical skills, problem-solving capabilities, and case management skills. They will also possess excellent spoken and written English skills, be a positive thinker, flexible, and creative, and willing to help and support other members as teamwork. A minimum of 1-4 years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform is required. A Bachelor's degree in IT, CS, or Telecoms is required, and any Genesys Cloud Certification is a plus. Knowledge of contact center solutions on cloud is also beneficial.

Responsibilities:
  • Acting as POC for daily Genesys cloud issues and concerns.
  • Supporting Genesys Operations as Tier-2 and Tier-3.
  • Troubleshooting day-to-day operational issues with respect to Genesys and its integrated platforms.
  • Coordinating multiple tasks or problems with other teams globally.


  • Lahore, Punjab, Pakistan ibex Full time

    Job SummaryThis role is focused on delivering exceptional support for Genesys Cloud customers. The successful candidate will be responsible for addressing customer queries, troubleshooting technical issues, and collaborating with internal teams to ensure seamless operations.Key AccountabilitiesProvide timely and effective support to Genesys Cloud...


  • Lahore, Punjab, Pakistan ibex Full time

    Role OverviewThis role is part of the Genesys Cloud team, responsible for delivering high-quality support to our customers. The successful candidate will be expected to work collaboratively with internal teams, develop strong technical skills, and maintain accurate documentation.Key ResponsibilitiesDeliver exceptional support to Genesys Cloud...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    Role OverviewWe're looking for a highly skilled Associate Genesys Engineer to join our team and provide expert-level support for our Genesys Cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.ResponsibilitiesIn this role,...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewThe role of Associate Genesys Engineer involves serving as a point of contact for all telephony inquiries or issues. As a member of the Genesys Cloud team, this engineer's duties include administration, troubleshooting, and addressing day-to-day operational challenges.ResponsibilitiesAssist in configuring, setting up, and deploying Genesys cloud...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    About the RoleThe successful candidate will have 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.You will work closely with our team to administer, troubleshoot, and resolve day-to-day operational issues with respect to Genesys and its integrated platforms. You will also...


  • Lahore, Punjab, Pakistan ibex Full time

    OverviewThe Associate Genesys Cloud Engineer role is a client-facing position that involves supporting Central Genesys cloud/telephony operations across contact centers. As a member of the Genesys Cloud team, this engineer will serve as the point of contact for all telephony inquiries or issues.Key ResponsibilitiesSupport the configuration, setup, and...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewWe are a leading CX outsourcer for startups, scale-ups, and blue-chips. Our team builds powerful customer engagement & insight solutions to protect client investment, mitigate financial & operational risk, and accelerate ROI.This role is responsible for supporting global telephony & contact center operations across contact centers. As part of the...


  • Lahore, Punjab, Pakistan Ufone 4G Full time

    Required Skills and QualificationsTo succeed in this role, you will need to possess a strong understanding of Linux Administration, networking protocols (TCP/IP, DNS, DHCP, SMTP), and cloud technologies. Proficiency in monitoring tools (SolarWinds, Nagios) and service provisioning is also essential. Additionally, you should have hands-on experience with NICE...


  • Lahore, Punjab, Pakistan ibex Full time

    Contact Center Operations Expertise:As a Genesys Cloud Engineer at ibex, you will require expertise in contact center operations, particularly in areas such as administration, troubleshooting, and coordination with other teams. Your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, providing...


  • Lahore, Punjab, Pakistan ibex Full time

    Job DescriptionThis is a key role within the Genesys Cloud team, responsible for delivering high-quality support to our customers. The successful candidate will be expected to work collaboratively with internal teams, develop strong technical skills, and maintain accurate documentation.ResponsibilitiesDeliver exceptional support to Genesys Cloud...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    About UNAVAILABLEWe're seeking an exceptional Associate Genesys Engineer to join our team! As a key player in our Genesys Cloud operations, you'll be responsible for providing top-notch support to our clients and internal stakeholders.Job DescriptionThis exciting opportunity will involve:Configuring, setting up, and deploying Genesys cloud contact center...


  • Lahore, Punjab, Pakistan ibex Full time

    Job Description:As a Genesys Cloud Engineer at ibex, your primary responsibility will be to act as the point of contact (POC) for all contact center solution requests. You will provide technical support and troubleshooting for day-to-day operational issues related to Genesys and its integrated platforms. Additionally, you will coordinate with other teams to...


  • Lahore, Punjab, Pakistan ibex Full time

    Job Summary:As a Genesys Cloud Engineer at ibex, you will play a crucial role in supporting global telephony and contact center operations across our contact centers. Your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, whether they are questions or problems.The ideal candidate will have 1-4+ years...


  • Lahore, Punjab, Pakistan Glosix Systems Full time

    **Glosix Systems: A Leader in Cloud-Based Solutions**We are seeking a highly skilled Cloud Application Specialist to join our team. As a Cloud Application Specialist, you will play a key role in designing and developing innovative cloud-based solutions for our clients.Key Responsibilities:Design and develop scalable, secure, and high-performance cloud...


  • Lahore, Punjab, Pakistan PMCL-JAZZ Full time

    We are looking for a highly knowledgeable Cloud Security Specialist to join our team.As a key member of our presales team, you will provide expert guidance on cloud security solutions, helping our clients protect their digital assets while driving sales opportunities. You'll work closely with customers to understand their security needs, design tailored...


  • Lahore, Punjab, Pakistan NorthBay Solutions Full time

    At NorthBay Solutions, we're looking for an experienced Cloud Infrastructure Specialist to join our team of experts. The ideal candidate will have a strong background in cloud engineering, specifically with AWS services, and excellent problem-solving skills.Job OverviewDesign, implement, and maintain cloud solutions that meet client requirements using AWS...


  • Lahore, Punjab, Pakistan Freelancerprox Full time

    We are seeking a skilled Cloud Infrastructure Specialist to join Freelancerprox. The ideal candidate will possess extensive knowledge in building and maintaining cloud infrastructure, managing CI/CD pipelines, and automating workflows.Key Responsibilities:Designing robust and scalable architectures using cloud services such as AzureImplementing and managing...


  • Lahore, Punjab, Pakistan TecBrix Cloud LLC Full time

    Job OverviewTecBrix Cloud LLC is seeking a skilled DevOps Engineer to join our team.We are looking for someone with expertise in designing and implementing DevOps solutions on AWS.This role involves working closely with development, QA, and operations teams to automate the build, test, and deploy process.The ideal candidate will be able to decide on and put...


  • Lahore, Punjab, Pakistan Veon Group Full time

    Veon Group is seeking an experienced Inside Cloud Sales Specialist to join our Solution Consulting team. This key role involves identifying, prospecting, and closing sales opportunities within the cloud and cybersecurity space. As an Inside Cloud Sales Specialist, you will be responsible for building and maintaining strong relationships with prospective and...