Contact Center Operations Expert

About Us:Abacus BPO is a leading provider of business process outsourcing services. We are committed to delivering exceptional service to our clients and providing a positive and supportive work environment for our employees.We are seeking a highly motivated and experienced Contact Center Operations Supervisor to join our team. As a key member of our...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Company Overview:Expertflow is a leading provider of Cloud Contact Center Software, serving businesses globally. Our software enables companies to deliver seamless customer experiences across various channels.Job Description:We require a skilled professional to present our product effectively to potential customers through interactive live demos, webinars,...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

About Us:Expertflow is committed to delivering exceptional customer experiences through our innovative Cloud Contact Center Software. With offices worldwide, we serve businesses across multiple regions.Job Responsibilities:We seek a skilled professional to showcase our product's capabilities to potential customers through engaging live demos, webinars, and...

Required Skills and QualificationsTo be successful in this role, you will need:Hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.Experience with IP Office including IPOCC & ACCS.Solid knowledge of Avaya Aura Enterprises.Experience with Communications Manager (CM) R6.3 & Above.You should also have...

About the Role:We are seeking an experienced and skilled Senior Contact Center Team Manager to join our team at Abacus BPO. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that they have the necessary tools and resources to deliver exceptional service to our clients.The ideal...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Key Responsibilities of the Call Center Operations ManagerLead and motivate a team of customer service representatives to achieve exceptional customer experience and operational efficiencyMonitor and analyze performance metrics to identify trends and areas for improvementImplement process improvements to optimize call center operations and meet client...

Job Overview:PakWheels seeks an accomplished Head of Service Center Operations to spearhead the launch and growth of service centers in the Central region. The ideal candidate will possess strong leadership skills, excellent project management abilities, and a deep understanding of the retail business sector.This role demands exceptional coordination skills,...

About the RoleThe successful candidate will have 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.You will work closely with our team to administer, troubleshoot, and resolve day-to-day operational issues with respect to Genesys and its integrated platforms. You will also...

The Service Center Operations Head Central Region at PakWheels plays a vital role in driving the company's growth by overseeing the launch and expansion of service centers. This pivotal position requires a highly skilled and experienced professional to lead teams, manage projects, and ensure seamless operations. Reporting directly to the top management, the...

About Infovision Consultants Research & Dev. CenterInfovision Consultants Research & Dev. Center is a leading consulting company in Pakistan, specializing in quality, safety, and environmental management systems.We are seeking an experienced Operations Manager to lead our product development team and drive the implementation of ISO standards across various...