Customer Development Manager

Job SummaryAt Coinbase, we're seeking an experienced Customer Support Supervisor to oversee a team of customer support agents and drive operational excellence across multiple channels. The ideal candidate will be passionate about delivering seamless support experiences, have a strong track record of leading high-performing teams, and be able to make...

As an Operations Manager for Customer Experience, you will spearhead efforts to streamline operations and enhance customer satisfaction.Main Responsibilities:Develop and implement operational strategiesApply Lean Six Sigma methodologies to optimize processesLead complex projects to drive performance enhancementsFoster a customer-obsessed team...

Operational Account Partnership ManagerKuehne & Nagel Logistics is looking for a highly experienced Operational Account Partnership Manager to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.The ideal candidate will have strong stakeholder and customer...

Key ResponsibilitiesLead a team of high-performing customer service agents across multiple channels (phone, messaging, email).Manage and support initiatives aimed at improving operations through automation, elimination, and optimization.Act as a trusted point of contact for escalations and high-priority issues related to your scope.Requirements:Minimum 8...

The JobAs a Senior Project Manager, you will be responsible for driving and executing large digital customer-facing projects and engagements. You will work closely with cross-functional teams to ensure that projects run smoothly and align with the broader programme of work.Your Key DeliverablesProject estimation and planning;Responsibility assignment and...

Job OverviewAs a Sales Associate at Colgate-Palmolive, you will play a vital role in expanding the reach of our products across various zones. You will be responsible for implementing customer development strategies to achieve sales and distribution objectives.Main Responsibilities:Trade Management:Market Expansion: Identify new markets/accounts and...

Required Skills and QualificationsCandidate must be customer-obsessed and motivated by Coinbase's mission to craft a seamless support experience for our global customer base.Excellent track record of leading deeply engaged and high-performing teams and using metrics to make business decisions.BenefitsCompetitive salary and benefits package.Opportunities for...

ResponsibilitiesHire and lead a global team of Customer Experience (CX) managers, and oversee more than 150 frontline customer support agentsDevelop CX metrics/KPIs, establish reporting mechanisms, and consistently monitor and deliver results at the team and agent levelLead complex projects and operational process improvement initiatives using Kaizen and...

Company OverviewCoinbase is a leading cryptocurrency exchange that aims to increase economic freedom in the world. Our mission is to craft a seamless support experience for our global customer base.Job DescriptionThe Associate Manager, Customer Support role is a key position responsible for managing a team of customer support agents. The ideal candidate will...

DigitalOcean LLC is seeking a talented professional to join its Customer Success team as a Customer Experience Representative.Job Role:The ideal candidate will be responsible for delivering exceptional customer experiences by maintaining strong relationships with assigned high-value customers, understanding their business requirements and challenges, and...

Nisum Technologies, Inc values innovation and creativity. As a Customer Journey Strategist, you will help us develop solutions for new problems and improvements to existing features.Job Description:You will collaborate with product management to define best-in-class customer and associate experience for key fulfillment initiatives.Apply design thinking...

Job DescriptionWe are seeking a highly motivated and results-driven Relationship Manager to join our Premium Credit Cards team. As a Relationship Manager, you will be responsible for building and maintaining relationships with ultra-high net worth customers to sell our premium credit cards products.Main Responsibilities:Build and maintain strong...

Position OverviewThe Senior Business Analyst will play a critical role in driving business growth and delivering exceptional customer experiences at Backbase. This is a challenging and rewarding opportunity for an experienced professional to make a significant impact on our organization.Key ResponsibilitiesAnalyze and prioritize customer requirements for new...

Job OverviewCoinbase is seeking a highly skilled and experienced individual to fill the role of Associate Manager, Customer Support. As a key member of our customer support team, you will be responsible for managing a team of customer support agents and leading initiatives aimed at improving operations.

Cultivate strong relationships with small and medium-sized business clients to meet their financial needs. Drive revenue growth for the bank by understanding client objectives.Key ResponsibilitiesImplement sales/service plans to achieve growth objectives, agreeing on micro-level plans with Business Managers/Relationship Managers.Conduct market research to...

DigitalOcean LLC is seeking an experienced professional to join its Customer Success team as a key player in driving customer retention and growth.Job Overview:The Customer Success Engineer will play a crucial role in building and maintaining strong relationships with assigned high-value customers, understanding their business requirements and challenges,...

We are seeking a seasoned leader to oversee frontline customer support agents and drive performance improvements for the Coinbase network.Key Responsibilities:Develop strategies to enhance customer satisfaction and resolution rateStreamline operations and processes using Kaizen and Lean Six Sigma methodologiesLead complex projects to drive performance...

We are looking for a skilled Software Development Manager to lead the development and launch of our PaaS product family.As a Software Development Manager, you will be responsible for managing a team of experienced software developers to deliver high-quality software products.You will work closely with cross-functional teams, including product marketing,...

About Our Team:We are a dynamic and experienced team of sales professionals dedicated to delivering exceptional customer service and driving sales growth in the premium credit card segment.As a key member of our team, you will work closely with cross-functional teams to develop and execute sales strategies, build relationships with high net worth customers,...

Job DescriptionThe General Banking Officer is responsible for ensuring the smooth operation of banking activities at the branch level. This includes handling customer inquiries, processing transactions, and maintaining accurate records.Key Responsibilities:Customer Service: Provide exceptional customer service, resolving queries and concerns in a timely and...