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Customer Support Interaction Evaluator
7 hours ago
We are seeking a Customer Support Interaction Evaluator to join our team at Transpotech Services. As a key member of our quality assurance team, you will play a critical role in ensuring that our customer service agents provide exceptional support to our clients.
Main Responsibilities:
- Evaluate customer support interactions based on established performance metrics and quality standards.
- Monitor calls and emails to ensure adherence to company policies, industry regulations, and ethical standards.
- Provide timely and constructive feedback to customer support agents.
- Collaborate with the training team to identify training needs.
- Maintain detailed records of evaluation scores and performance trends.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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