Customer Support Interaction Evaluator

7 hours ago


Lahore, Punjab, Pakistan Transpotech Services Full time
About the Role

We are seeking a Customer Support Interaction Evaluator to join our team at Transpotech Services. As a key member of our quality assurance team, you will play a critical role in ensuring that our customer service agents provide exceptional support to our clients.

Main Responsibilities:
  1. Evaluate customer support interactions based on established performance metrics and quality standards.
  2. Monitor calls and emails to ensure adherence to company policies, industry regulations, and ethical standards.
  3. Provide timely and constructive feedback to customer support agents.
  4. Collaborate with the training team to identify training needs.
  5. Maintain detailed records of evaluation scores and performance trends.

What We Offer:
  1. A dynamic and supportive work environment.
  2. Ongoing training and development opportunities.
  3. A competitive salary and benefits package.


  • Lahore, Punjab, Pakistan Transpotech Services Full time

    Job DescriptionIn this Customer Support Evaluator role at Transpotech Services, you will play a critical part in evaluating customer support interactions and ensuring that our agents meet high standards of quality and performance.Your Key ResponsibilitiesEvaluate customer support interactions against established criteria.Deliver actionable feedback to...


  • Lahore, Punjab, Pakistan Transpotech Services Full time

    About the Role:This is an exciting opportunity for a skilled professional to join our team as a Quality Assurance Specialist.The ideal candidate will have proven experience in quality assurance and customer support, strong analytical skills, and the ability to deliver constructive feedback to customer support agents.We offer a comprehensive benefits package,...


  • Lahore, Punjab, Pakistan HexaClicks Full time

    Job Description:We are seeking a detail-oriented Customer Support Executive to join our team at HexaClicks. The successful candidate will be responsible for managing customer interactions, processing orders, and ensuring that customer needs are met promptly and accurately.Responsibilities:Order Review: Review customer orders accurately and efficiently,...


  • Lahore, Punjab, Pakistan Get Appoint Full time

    Customer Support ManagerWe are seeking a seasoned Customer Support Manager to spearhead customer service efforts in the telecom and banking sectors.This role demands exceptional problem-solving skills, effective communication, and a strong passion for delivering outstanding customer experiences.Key Responsibilities:To respond promptly to customer inquiries...


  • Lahore, Punjab, Pakistan Transpotech Services Full time

    Customer Experience Improvement CoachWe are seeking a skilled Customer Experience Improvement Coach to join our quality assurance team at Transpotech Services. As a key member of our team, you will be responsible for improving the overall customer experience by evaluating customer support interactions and identifying areas for improvement. Main...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    Job DescriptionWe are seeking a highly motivated Communication Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support through effective communication.Key Responsibilities:Provide timely and accurate responses to customer inquiriesUtilize strong communication skills to resolve customer...


  • Lahore, Punjab, Pakistan EWS Group Full time

    We are looking for a skilled and enthusiastic Customer Care Representative to join our team as a Global Customer Support Expert. In this role, you will be responsible for delivering exceptional customer support, addressing payment processing needs, and collaborating with internal teams to resolve complex issues.About EWS GroupEWS Group provides integrated...


  • Lahore, Punjab, Pakistan Oakmount Full time

    Job Overview:Oakmount is looking for a dedicated Customer Support Executive to join its team. This role involves providing exceptional support to customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Respond to customer inquiries via phone, email, or chatProvide solutions to customer complaints and issuesMaintain...


  • Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

    Customer Support RepresentativeJob DescriptionThe Digi Tech Resource Group, LLC. is seeking a skilled Customer Support Representative to provide exceptional customer service via live chat.Key Responsibilities:Provide real-time support to customers through live chat.Address customer inquiries and resolve issues promptly.Maintain accurate records of customer...


  • Lahore, Punjab, Pakistan Digi Transmo Full time

    At Digi Transmo, we are committed to delivering exceptional customer service and exceeding our customers' expectations.Job Description:The Customer Support Specialist will play a critical role in providing timely and effective support to our customers.Respond to incoming calls from customers and resolve their queries in a professional and courteous...


  • Lahore, Punjab, Pakistan LS Business Solutions Full time

    Customer Support RoleWe are seeking a talented and customer-focused individual to join our team as a Customer Support Executive at LS Business Solutions, Pakistan.Job Overview:Night Shift US Campaign: This is a unique opportunity to work on a dedicated campaign for the US market, providing exceptional customer support and experience.Key...


  • Lahore, Punjab, Pakistan Pixel Communications Full time

    Job Title: Customer Support ProfessionalPixel Communications is seeking a skilled and experienced customer support professional to join our team. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.The ideal candidate will have a minimum of 2 years of experience in customer...


  • Lahore, Punjab, Pakistan Transpotech Services Full time

    Job Description:This position involves evaluating customer support interactions based on established performance metrics and quality standards.The ideal candidate will have proven experience in quality assurance and customer support, strong analytical skills, and the ability to deliver constructive feedback to customer support agents.We offer a comprehensive...


  • Lahore, Punjab, Pakistan Nationwide Enterprises Full time

    About Nationwide EnterprisesWe are a dynamic organization committed to delivering exceptional customer experiences.As a Customer Support Representative, you will play a key role in shaping our customers' interactions with us.Our team is passionate about providing timely and effective solutions to customer inquiries.We value diversity and promote employee...


  • Lahore, Punjab, Pakistan LS Business Solutions Full time

    LS Business Solutions Executive Customer Support Position:Are you looking for a challenging and rewarding career opportunity in customer service? We are seeking an experienced Customer Service Representative to join our team as an Executive Customer Support Professional!Primary Responsibilities:Deliver world-class customer service and support across multiple...

  • Customer Support Agent

    18 hours ago


    Lahore, Punjab, Pakistan Kay Tronix Call Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Support Agent to join our team at Kay Tronix Call Centre. The ideal candidate will possess excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.Key Responsibilities:Handle inbound calls from customers regarding billing inquiries, service issues, and...


  • Lahore, Punjab, Pakistan People Full time

    Job Description">The Sales and Support Team Lead will be responsible for leading the team to achieve high customer satisfaction and quality standards. This involves organizing training to enhance team performance, collaborating with the Sales Department on lead generation, sales strategy, and customer handling, and coordinating with the Operations Team for...


  • Lahore, Punjab, Pakistan Parhlo Full time

    We are looking for an enthusiastic and results-driven Customer Support Executive to deliver exceptional customer service and support at Parhlo. The ideal candidate should possess excellent communication skills, have experience in handling customer inquiries, and be proficient in MS Excel.Responsibilities:Manage customer interactions via phone, email, or...


  • Lahore, Punjab, Pakistan Rocktech Digital Full time

    Company OverviewRocktech Digital is a technology-driven company that values customer satisfaction above all else.Job DescriptionWe are seeking a skilled Customer Support Representative to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service to our clients through various communication...


  • Lahore, Punjab, Pakistan Parhlo Full time

    At Parhlo, we are committed to delivering exceptional customer experiences, and we need a talented Interaction Manager to help us achieve this goal.In this role, you will interact with customers to provide and process information in response to their inquiries, concerns, and requests about products and/or services.You will collaborate with customers to...