
Call Evaluation Analyst
1 week ago
We are seeking a highly skilled professional to join our team as a Service Quality Improvement Specialist at Translation Empire.
Responsibilities:- Monitor and evaluate customer interactions to identify areas for improvement.
- Develop and implement coaching sessions and training programs to improve communication and service delivery.
- Collaborate with team leaders to identify trends and patterns in customer interactions.
- Recommend process improvements to enhance customer satisfaction.
- Ensure compliance with company policies and industry regulations.
- Work with cross-functional teams to implement quality initiatives.
- Generate and analyze quality reports, including call quality scores and customer feedback.
- Present findings and actionable insights to management for strategic decision-making.
- Bachelor's degree in Business Administration, Communications, or a related field (preferred).
- Proven experience in call quality monitoring, customer service, or a similar role.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in call monitoring tools and CRM software.
- Ability to provide constructive feedback and coaching.
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Call Monitoring and Feedback Analyst
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are looking for a skilled Call Monitoring and Feedback Analyst to join our team at Translation Empire PK. In this role, you will monitor inbound and outbound calls, evaluate customer interactions, and provide feedback to customer service representatives to enhance communication and service delivery.Key Responsibilities:Monitor inbound and outbound calls...
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Call Quality Evaluation Expert
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeCall Quality Evaluation Expert is a unique opportunity to join our team at Translation Empire. As a Call Quality Evaluation Expert, you will evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.About the Role:You will document call evaluations and maintain accurate records of performance...
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Phone Call Evaluation Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAs a Phone Call Evaluation Specialist, you will play a critical role in ensuring the quality of our customer interactions at Translation Empire PK. Your responsibilities will include monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives.Requirements:Bachelor's degree in Business...
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Senior Call Center Evaluator
1 week ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAbout the JobVoxnet Communications is looking for a Quality Assurance Specialist to join our team. The primary responsibility of this role is to measure and evaluate the performance of sales and customer service representatives who interact with our consumer base.Job DescriptionMonitor calls to evaluate representatives' performance.Analyze data to identify...
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Call Quality Analyst Monitoring
3 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...
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Call Quality Analyst Monitoring
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...
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Call Center Quality Assurance Specialist
20 hours ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeQuality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...
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Quality Assurance Professional
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeQuality Assurance Professional - Call Monitoring is an exciting opportunity to join our team at Translation Empire. As a Quality Assurance Professional, you will play a vital role in ensuring the quality of our customer service operations.About the Role:You will evaluate customer interactions based on accuracy, communication skills, and compliance with...
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Quality Assurance Expert Auto Insurance Calls
20 hours ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeAuto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...
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Quality Assurance Coordinator
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAt Translation Empire, we are looking for a skilled professional to play a key role in monitoring and evaluating customer interactions. As a Call Quality Analyst, you will be responsible for ensuring the highest standards of service quality and compliance.Job Description:Monitor and evaluate customer interactions to identify areas for improvement.Analyze...
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Commercial Growth Analyst
2 weeks ago
Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full timeKey Responsibilities of Business Development AnalystThe Business Development Analyst will be responsible for converting leads into prospective clients by building relationships and communicating effectively.Main Responsibilities:Answering inbound and outbound sales calls, emails, and text messages.Converting leads into prospective clients through effective...
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Performance Improvement Analyst
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timePerformance Improvement Analyst - Customer Interactions is an excellent opportunity to join our team at Translation Empire. As a Performance Improvement Analyst, you will analyze customer interactions to identify areas for improvement and develop strategies to enhance communication and service delivery.About the Role:You will collaborate with...
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Team Lead
2 weeks ago
Rawalpindi Cantonment, Pakistan Call Zone Full timeTeam Lead / Supervisor / Shift InchargeLeading the team and achieving the targets. Proper management and record of sales. Responsible for training and development of new employees. Designing Salary structures and also responsible for the compensation and benefits for the employees. Reviewing and evaluating weekly sales achievement and producing an end of...
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Research Analyst
3 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timePosition Overview:We are seeking an experienced Research Analyst with a proven track record in service-based research. The ideal candidate will have a strong analytical mindset, excellent problem-solving abilities, and the capacity to turn data into actionable insights. This role requires a proactive individual who can effectively contribute to research...
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Operations Manager
3 days ago
Rawalpindi Cantonment, Pakistan Call Zone Full timeJob SummaryWe are seeking a highly motivated and experienced leader to join our team as an Operations Manager. As a key member of our leadership team, you will be responsible for leading the team and achieving our targets.Main ResponsibilitiesManage and lead the team to achieve sales targetsEnsure proper management and record-keeping of sales dataDevelop and...
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Research Analyst
2 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timePosition Overview:We are seeking an experienced Research Analyst with a proven track record in service-based research. The ideal candidate will have a strong analytical mindset, excellent problem-solving abilities, and the capacity to turn data into actionable insights. This role requires a proactive individual who can effectively contribute to research...
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Business Development Analyst
2 weeks ago
Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full timeMeds Nexus is looking for a Business Development Analyst who is proficient in English communication skills (North American Accent is preferable) for our Pre-Sales department. It's a salary + allowances + commission-based role.Responsibilities:Answering inbound & outbound sales calls, emails, and text messages.Converting a lead into a prospective...
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Assistant Business Analyst
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeABOUT THE JOBThis is an exceptional job opportunity to join the UK's leading translation and interpretation company, TRANSLATION EMPIRE. We are looking for a full-time Assistant Business Analyst with keen observation of the changing trends of the market, directing ongoing evaluations of corporate procedures, and creating optimization...
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Customer Service Insights Analyst
2 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a highly motivated and detail-oriented CUSTOMER SERVICE INSIGHTS ANALYST to join our team at Translation Empire PK.About the RoleThis is a full-time position that will involve analyzing customer interactions and developing insights to inform our business decisions.ResponsibilitiesAnalyze customer interactions, including calls, chats, and...
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Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled Quality Assurance Coordinator for Customer Interactions to join our team. In this role, you will be responsible for monitoring inbound and outbound calls, evaluating customer interactions, and providing feedback to customer service representatives to enhance communication and service...