
Customer Service Operations Lead
4 days ago
We are seeking a highly skilled Call Center Office Manager to join our team at Pro Work Technical Services. As a key member of our leadership team, you will be responsible for leading a team of call center agents, driving sales growth, and delivering exceptional customer experiences.
Key Accountabilities- Team Leadership: Develop and execute strategies to drive team performance, leveraging your expertise in leadership and communication.
- Operational Excellence: Analyze call center performance metrics, identifying areas for improvement and implementing strategic initiatives to enhance sales and quality.
- Administrative Support: Ensure seamless office operations, managing resources and maintaining a safe and organized work environment.
- Training and Coaching: Design and deliver training programs to enhance agent skills, promoting a culture of continuous learning.
- Bachelor's degree or equivalent experience in a related field.
- At least 5 years of experience in call center management or customer service roles.
- Strong leadership, problem-solving, and communication skills.
- Proficiency in call center software and technology tools.
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Service Operations Management Lead
3 days ago
Karachi, Sindh, Pakistan Shahzad Training & Consulting International Full timeAssistant Manager Service OperationsWe are seeking an experienced Assistant Manager Service Operations to join our team at Shahzad Training & Consulting International in Pakistan. As a key member of our operations team, you will be responsible for providing services to our dealers in the area of service operations.Key Responsibilities:Develop and implement...
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Customer Service Team Lead
2 days ago
Karachi, Sindh, Pakistan Career Consultants Inc Full timeJob Summary:We are seeking a highly skilled Phone Banking Manager to lead our team and drive business growth. The ideal candidate will have 3-5 years of experience in customer service or contact center management, with a proven track record of delivering high-quality results.Key Responsibilities:Develop and implement strategies to improve call center...
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Director of Customer Services
6 days ago
Karachi, Sindh, Pakistan Innovative Private Limited Full timeCustomer Service Excellence ManagerInnovative Private Limited is seeking a Customer Service Excellence Manager to lead our service operations in Karachi. The successful candidate will be responsible for managing client services, supervising staff, and driving operational excellence.Key Responsibilities:Oversee client services operations, focusing on customer...
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Customer Service Operations Manager
4 days ago
Karachi, Sindh, Pakistan hHELIOS Full timeJob DescriptionWe are seeking a highly skilled Customer Service Operations Manager to join our team at hHELIOS. As a key member of our organization, you will be responsible for dealing directly with customers through various communication channels.Respond promptly and thoroughly to customer inquiries, ensuring that their needs are met in a timely and...
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Customer Service Team Lead
6 days ago
Karachi, Sindh, Pakistan EWS Group Full timeAbout EWS Group:We are a dynamic organization that values collaboration, innovation, and customer satisfaction. Our team is committed to delivering exceptional service and support to our clients.Job Description:The Customer Service Team Lead will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of...
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Food Service Operations Director
7 days ago
Karachi, Sindh, Pakistan Jazba Food Services (pvt) Limited Full timeJazba Food Services (pvt) Limited is looking for a highly skilled Food Service Operations Director to lead our team in delivering exceptional customer experiences. The ideal candidate will have a strong background in food service operations, excellent leadership skills, and the ability to drive business growth.Key responsibilities include managing...
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Customer Service Team Lead
4 days ago
Karachi, Sindh, Pakistan ibex Full timeOverviewWe are looking for a highly skilled Customer Support Executive to join our Operations department at ibex. As a key member of our team, you will play a vital role in providing exceptional customer experiences through effective written and verbal communications.Key ResponsibilitiesRespond to customers professionally, addressing their inquiries,...
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Customer Service Director
4 days ago
Karachi, Sindh, Pakistan 14th Street Pizza Co. Full timeJob Overview14th Street Pizza Co. seeks an experienced Customer Service Director to lead our customer service team in providing exceptional support and resolving complex inquiries.ResponsibilitiesPolicy Development: Collaborate with the management team to develop and update customer service policies and procedures that align with company goals.Expectation...
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Customer Service Representative
6 days ago
Karachi, Sindh, Pakistan Cambridge Garment Industries Full timeCambridge Garment Industries is a leading provider of [industry/sector] solutions in Karachi, Pakistan. We are seeking a highly organized and results-driven Store Leader to join our team. As a Sales and Operations Coordinator, you will be responsible for managing inventory levels, providing exceptional customer service, and collaborating with the shop...
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Operations and Service Excellence Manager
6 days ago
Karachi, Sindh, Pakistan Innovative Private Limited Full timeService Operations Director - Innovative Private LimitedThis leadership position oversees the management of client services operations in Karachi, Pakistan. The ideal candidate will possess excellent leadership skills, strategic thinking, and a customer-centric approach.Main Responsibilities:Direct client services operations with a focus on customer...
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Customer Service Lead for Fleet Solutions
6 days ago
Karachi, Sindh, Pakistan Gateway Systems Full timeAbout UsGateway Systems is a leading provider of fleet management solutions. We are committed to delivering exceptional customer service and innovative solutions to our clients.We are seeking a highly skilled professional to join our team as a Customer Support Executive. This role offers the opportunity to work with a dynamic team and contribute to the...
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Operational Services Manager
6 days ago
Karachi, Sindh, Pakistan Wackenhut Pakistan (Pvt) Ltd Full timeJob SummaryWe are seeking a highly skilled Operational Services Manager to join our team at Wackenhut Pakistan (Pvt) Ltd. As a key member of our Facility Services Operations department, you will be responsible for assisting the General Manager in handling operational administration and implementing operational policies, processes, and programs.About...
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Customer Service Director
4 days ago
Karachi, Sindh, Pakistan Ismar Full timeJob Title: Customer Service DirectorAbout the Role:We are seeking an experienced and skilled Customer Service Director to lead our countrywide customer service offices.Responsibilities:Provide first-line satisfied services to customers.Report daily, weekly, and monthly to management.Give presentations to high-level management and the Board of Directors.Carry...
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Customer Service Manager
6 days ago
Karachi, Sindh, Pakistan R&I Electrical Appliances Full timeJob SummaryWe are seeking an experienced Customer Service Manager to join our team at R&I Electrical Appliances in Karachi, Pakistan.This role involves leading a team of customer service assistants and ensuring that customers receive exceptional service.The ideal candidate will have strong communication and problem-solving skills, as well as the ability to...
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Customer Service Director
6 days ago
Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full timeJob Summary:Custodian of Customer Service function and plays leading role in formulating and implementing strategies for improving and enhancing quality of customer services through sales, billing customers service, recovery departments across the franchise area.Directs and supervises all functions to ensure customer satisfaction & focused services in-line...
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Service Operations Engineer
2 days ago
Karachi, Sindh, Pakistan Akbar Ali & Sons Full timeWe are seeking a skilled Service Operations Engineer to join our team at Akbar Ali & Sons. This individual will play a vital role in driving business growth, improving operational efficiency, and enhancing overall customer satisfaction. As a Service Operations Engineer, you will work closely with other departments to develop and implement strategic plans,...
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Karachi, Sindh, Pakistan Wrap n Roll Full timeRetail Operations and Client Services ManagerAt Wrap n Roll, we are seeking a highly skilled and experienced Retail Operations and Client Services Manager to join our team. As a key member of our management team, you will be responsible for managing day-to-day retail operations, ensuring the smooth functioning of the store, and providing exceptional customer...
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Commercial Operations Lead
2 days ago
Karachi, Sindh, Pakistan Hoora Group of Companies Full timeRole OverviewWe are seeking a Commercial Operations Lead to join our team at Hoora Group of Companies. The successful candidate will be responsible for leading and managing regional sales operations to drive growth and profitability.Main ResponsibilitiesLead and Manage Regional Sales Operations: Lead and manage regional sales operations to drive growth and...
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Customer Services
5 days ago
Karachi, Sindh, Pakistan Eminent4U Private Limited Full timeCustomer Services (Retention) SpecialistWhat is a Customer Services Specialist?As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.Responsibilities of...
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Customer Service Liaison
6 days ago
Karachi, Sindh, Pakistan ibex Full timeJob OverviewWe are seeking a skilled Customer Service Liaison to act as the primary point of contact between our customers and clients.The ideal candidate will possess excellent communication skills, be able to process information efficiently, and provide timely resolutions to customer inquiries.The successful candidate will have strong interpersonal skills,...