Contact Center Performance Excellence Manager

Job DescriptionWe are seeking an experienced Contact Center Sales Lead to join our team at Northpacific. As a key member of our international telemarketing team, you will be responsible for making outbound calls to customers of our global clients based in Canada.The ideal candidate will have experience in a customer service/telesales role, ideally in a...

About the PositionWe are seeking a skilled Service Excellence Manager to lead our efforts in elevating customer service standards. As a critical member of our team, you will play a key role in analyzing performance metrics, identifying areas for improvement, and implementing targeted interventions to drive business outcomes.Main Responsibilities:Performance...

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

Job OverviewThe Monitoring and Improvement Expert plays a pivotal role in the Translation Empire PK's pursuit of exceptional customer service. This position is responsible for conducting thorough performance analysis, identifying areas for improvement, and implementing data-driven solutions to elevate service standards.Key Responsibilities:Contact Center...

At Translation Empire PK, we are seeking a highly skilled Key Performance Optimization Specialist to join our team.About the RoleThis is a full-time position that will involve conducting thorough performance analysis of our contact center operations. The ideal candidate will be able to identify areas for improvement and develop actionable plans to enhance...

Quality Assurance Specialist for Auto Insurance CallsVoxnet Communications is looking for a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our auto insurance calls meet the highest standards of quality.Your primary responsibility will be to listen to recordings...

Quality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...

Job SpecificationWe are seeking a skilled Team Lead to join our Call Center/Telemarketing team. The ideal candidate will have a strong background in leadership and management, with a passion for delivering exceptional customer service.The role involves leading a team of customer-facing professionals, developing strategies to improve customer satisfaction,...

Role SummaryWe are seeking an experienced Quality Assurance Lead to oversee the evaluation and enhancement of our contact center services. In this critical position, you will play a key role in refining our processes to meet the evolving needs of our customers and the company.Main Responsibilities:Evaluation and Enhancement: Oversee the evaluation and...

Key Responsibilities:Conduct in-depth performance analysis of the contact center to identify areas for improvement.Resolve escalations in a timely manner, ensuring high levels of customer satisfaction.Evaluate consumer data to measure agent service skills and policy adherence.Provide recommendations for continuous process improvement to call center...

Job Title: Quality Assurance SpecialistVoxnet Communications seeks a detail-oriented Quality Assurance Specialist to oversee the performance of sales and customer service representatives. As a quality assurance specialist, you will ensure that representatives meet or exceed industry standards.ResponsibilitiesEvaluate representatives' performance through call...

About the JobVoxnet Communications is looking for a Quality Assurance Specialist to join our team. The primary responsibility of this role is to measure and evaluate the performance of sales and customer service representatives who interact with our consumer base.Job DescriptionMonitor calls to evaluate representatives' performance.Analyze data to identify...

YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a HANDS-on position where sales targets and performance are paramount. The positions are diverse and extremely responsible; your job responsibilities encompass all areas of Call Centre Management – ranging from recruitment, training, and motivation...

Quality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...

About the RoleAs a User-Centered Design Lead at 9D-Technologies & Hazel Mobile, you will play a critical role in shaping the user experience of our digital products. You will lead a team of designers, collaborate with cross-functional teams, and ensure our designs stand out in both aesthetics and functionality.Key Responsibilities:Develop and execute a...

Training Specialist - Call Center Business UnitSpan Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.The Trainer provides training and coaching for newly hired...

Job OverviewWe are seeking a highly skilled International Telemarketing Team Manager to join our team at Northpacific. As a key member of our international telemarketing team, you will be responsible for managing outbound calls to customers of our global clients based in Canada.The ideal candidate will have experience in a customer service/telesales role,...

About the RoleThis is an exciting opportunity to join Translation Empire PK as a Complaints Manager, where you will lead a team of complaint handlers and drive service excellence. As a key member of our team, you will be responsible for addressing customer complaints in a timely and effective manner, analyzing data to identify trends and areas for...

About the RoleIn this challenging yet rewarding position as our Operational Excellence Specialist, you will be responsible for providing leadership and managing to all operational standards, meeting, and exceeding department goals.You will ensure a positive work environment, continuous learning, and high-quality employment experience for your team, while...

This is an exceptional job opportunity to join Translation Empire PK, a leading translation and interpretation company. We are seeking a highly skilled Director of Operational Excellence to lead our operations in Islamabad.Key Responsibilities:Formulate Strategic Plans: Develop and implement operational strategies to improve performance, productivity, and...