
Customer Service Operations Manager
22 hours ago
As a key member of our team, you will be responsible for the performance of the support center.
Key Responsibilities- Managing the Daily Operations: You will oversee the daily operations of the support center, setting and meeting performance targets for speed, efficiency, sales, and quality. This includes forecasting, analyzing, and reporting KPI figures on a weekly and monthly basis to help achieve daily quantitative targets and service levels.
- Team Management: Organize staffing, including shift patterns and the number of staff required to meet demand. Review the performance of staff, identify training needs, and plan training sessions. Prepare rosters for the support center team, coach, motivate, and retain staff, and coordinate bonus, reward, and incentive schemes.
- Quality Monitoring: Monitor random reviews and customer support emails to improve quality, minimize errors, and track operative performance. Mystery call reporting and analysis, recording statistics, user rates, and performance levels of the center are also part of your responsibilities. Prepare reports, handle complex customer complaints or enquiries, follow up on all activities, and share team workload. Provide action plans to agents based on call findings and maintain up-to-date industry developments.
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Operations and Customer Service Coordinator
5 days ago
Islamabad, Islamabad, Pakistan Padel Hour Full timePadel Hour is seeking a results-driven Front Desk & Operations Manager to lead our team in delivering exceptional customer service and managing daily operations. As a key member of our team, you'll oversee staff performance, monitor daily operations, and ensure a seamless experience for our guests.Responsibilities:Lead a team of staff members to achieve high...
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Customer Service and Operations Expert
7 days ago
Islamabad, Islamabad, Pakistan The Travel Globe Full timeCustomer Service and Operations ExpertThe Travel Globe is committed to delivering exceptional customer service and ensuring seamless operations. We are seeking a Customer Service and Operations Expert to join our team and take ownership of our customer service and operations functions.As a key member of our team, you will be responsible for:Providing...
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Customer Service and Salon Manager
22 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob Title: Customer Service and Salon ManagerWe require an experienced Female Salon Manager to provide exceptional customer service and lead our salon team. The ideal candidate will have a background in administration, preferably with salon management experience, and strong communication, interpersonal, and customer service skills.About the RoleKey...
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Operations Manager
1 week ago
Islamabad, Islamabad, Pakistan Service Square Full timeAbout Service SquareWe are a professional facility management company with extensive experience in delivering high-quality services to our clients.Job DescriptionAs a Project Manager, you will be responsible for overseeing the successful delivery of projects from inception to completion.You will work closely with our team to ensure that all projects are...
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Customer Service Director
22 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Service Director Job DescriptionWe are seeking a highly skilled Customer Service Director to join our team. As a key member of our management team, you will be responsible for overseeing customer service operations, managing teams, and driving business growth.Key Responsibilities:Oversee customer service operations and manage teamsDesign...
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Trade and Customs Operations Manager
2 weeks ago
Islamabad, Islamabad, Pakistan Ledpa Full timeCustoms And Trade Facilitation SpecialistWe are looking for a seasoned professional to fill this critical role in customs and trade facilitation. The ideal candidate will have extensive experience in customs operational processes, including entry operations, tariff classification, customs valuation, and origin of goods.In this position, you will be...
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Customer Service Receptionist
22 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe require an experienced graduate to work as a Front Desk Officer in our Islamabad office.Job RequirementsThe successful candidate will have at least 01 year experience in handling front desk operations. They should be able to provide excellent customer service, manage mail/packages, and operate PABX exchange efficiently. Proficiency in computers is...
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Customer Service Officer
4 weeks ago
Islamabad, Islamabad, Pakistan Zong CMPAK Full timeCustomer Service Officer Zong CMPAK, Pakistan Responsibilities:Providing customer services to customers by answering their queries, requests, and complaints as defined in the process.Responsible for achieving high customer satisfaction through high-quality service delivery.Ensuring smooth and flawless helpline operations.Taking accurate measures against...
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Customer Support Operations Manager
1 week ago
Islamabad, Islamabad, Pakistan Logistics Master (Pvt.) Ltd Full timeJob OverviewWe are a leading International Freight Forwarding Company specializing in logistics services to and from Pakistan.This is an exciting opportunity for a dedicated professional with 3 years of experience in the accounting industry to join our dynamic team in Rawalpindi as an Assistant Manager of Customer Support.About the RoleOversee customer...
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Customer Service Officer
24 hours ago
Islamabad, Islamabad, Pakistan Zong CMPAK Full timeProviding customer services to Customers, by answering their queries, Request & Complaints as defined in the process.Responsible for achieving high customer satisfaction through high-quality service delivery.To ensure smooth and flawless helpline operations.Take accurate measures against customer complaints. Provide input to secure strategies for the...
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Customer Service Representative
22 hours ago
Islamabad, Islamabad, Pakistan Callwave Outsource Full timeWelcome to Callwave Outsource, a company specializing in streamlining taxi service operations. We offer call handling, ride dispatching, 24/7 support, and customized solutions for taxi businesses. Our vision is to empower taxi companies by managing backend operations, allowing them to focus on delivering excellent services to their customers.Role...
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Cyber Security Expert
3 weeks ago
Islamabad, Islamabad, Pakistan HR Manager Full timeOverall Purpose: This career step requires limited-level experience. Responsible for cyber security areas across products, services, infrastructure, networks, and/or applications while providing protection for AT&T, our customers, and our vendors/partners. Works with senior team members on various projects relating to the protection of devices, customers,...
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Customer Service Representative
22 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeJob SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Service Coordinator. The successful candidate will be responsible for providing exceptional customer service, coordinating field engineers, and managing day-to-day operations.Key ResponsibilitiesCustomer Service: Respond to incoming calls, resolve customer...
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Network Defense Solutions Manager
5 days ago
Islamabad, Islamabad, Pakistan HR Manager Full timeRole OverviewThis is a technical role that requires limited experience in cyber security. The individual will be responsible for protecting AT&T's products, services, infrastructure, networks, and applications from cyber threats.Key TasksCyber Incident ResponseCyber product testingCyber risk & strategic analysisCyber researchCyber awareness & trainingCyber...
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Service Operations Supervisor
1 week ago
Islamabad, Islamabad, Pakistan Iqbal & Company Full timeJob DescriptionIqbal & Company is seeking a highly motivated and experienced Service Operations Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of our technical service team nationwide.Key ResponsibilitiesSupervise the daily operations of the technical service team.Ensure timely project delivery and...
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Customer Service Manager
2 days ago
Islamabad, Islamabad, Pakistan Phoenixitek Full timeCustomer Support Role at PhoenixitekWe are seeking an experienced Customer Support professional to join our team at Phoenixitek. The successful candidate will be responsible for managing customer interactions, identifying customer needs, and providing solutions to customer issues. They will also be responsible for recognizing opportunities to upsell products...
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Cyber Security Specialist
5 days ago
Islamabad, Islamabad, Pakistan HR Manager Full timeCompany OverviewThis role requires limited experience in cyber security. The individual will be responsible for protecting AT&T's products, services, infrastructure, networks, and applications from cyber threats.Key ResponsibilitiesConduct ideation, testing, proof of concept, and support for various cyber-related projects.Analyze complex security issues and...
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Customer Service Lead
1 week ago
Islamabad, Islamabad, Pakistan H. Karim Buksh Full timeAssistant Store Manager PositionH. Karim Buksh is seeking a talented Assistant Store Manager to join its retail team. In this role, you will lead sales staff, drive business growth, and deliver exceptional customer experiences.Key Responsibilities:Train and develop sales staff to deliver outstanding customer experiences.Conduct market research to stay ahead...
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Customer Service Manager
22 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeAbout the JobThis role is responsible for managing customer relationships, obtaining orders, and establishing new accounts. The successful candidate will have strong communication and negotiation skills, with the ability to build rapport with customers and colleagues alike.The ideal candidate will be responsible for adjusting content of sales presentations,...
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Customer Service Team Leader
1 week ago
Islamabad, Islamabad, Pakistan R Plus Concept Design Full timeUniversity, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...