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Reservations Officer
2 days ago
About Us
At People, we're committed to providing exceptional guest experiences. As a Reservations Officer, you'll play a vital role in maintaining our database of customers and community.
Key Responsibilities:
- Maintain and build an accurate database of customer contacts and interactions to support follow-up efforts and sales strategies.
- Conduct calls to potential and existing customers to gather feedback, address inquiries, and promote our products and services.
- Execute follow-up calls to nurture leads, encourage repeat purchases, and facilitate customer retention.
- Assist in booking sales through our website and point-of-sale systems, ensuring all deals are properly documented and processed.
- Work closely with the marketing and sales teams to align strategies and share customer insights.
Qualifications and Skills:
- Bachelor's/Master's degree in Marketing or a relevant field.
- 2-3 years of experience in sales, customer service, or a related field.
- Proficiency in CRM software and sales software knowledge.
- Understanding of invoicing and billing processes.
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