International Customer Support Specialist

7 days ago


Islamabad, Islamabad, Pakistan ibexl Full time

Role Description

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As a Voice Program Representative at ibex, you will be responsible for delivering exceptional customer experiences to our U.S.-based clients. Your primary goal is to address customer queries and concerns through call resolution while adhering to defined processes.

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Key Responsibilities

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  • Respond to customer inquiries in a timely and effective manner.">
  • Assist customers with item purchases through our ecommerce website.">
  • Communicate with internal teams to resolve complex customer issues.">
  • Stay updated on system information, process changes, and future updates.">
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Requirements

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To excel in this role, you should possess:

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  • O Levels/Intermediate or higher qualifications.">
  • Excellent written and verbal English communication skills.">
  • Proficiency in MS Office, particularly MS Excel and MS Word.">
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Why Choose ibex?

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We offer a dynamic work environment where you can grow your skills, contribute to delivering exceptional customer experiences, and enjoy a comprehensive benefits package.



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