IT Service Delivery Manager

Responsibilities:Monitoring & managing the mailbox related to service calls.Meet various client service requests.Understanding the scope of work and the requirements.Act as a bridge between a client and the resource.Creating and ensuring all ticket information is shared and entered correctly.Ensuring that the information to all other departments is shared...

Job PurposeThe purpose of this role is to oversee the development and delivery of high-quality products that meet customer needs.Key ResponsibilitiesCreate timelines and roadmaps for developing products.Implement or support marketing campaigns to promote products.Inspire and enthuse colleagues and users of products.RequirementsKey RequirementsBachelors...

Quattris IT Services is a leading provider of IT services, and we are currently seeking a Service Operations Coordinator to join our team. In this role, you will play a critical part in ensuring the smooth operation of our service delivery process.Your primary responsibilities will include monitoring and managing mailboxes related to service calls, meeting...

About this Role:Job DetailsWe are seeking a highly skilled Assistant Project Manager to join our team at Translation Empire PK. This role involves managing project requirements, overseeing budget and cost management, and ensuring timely delivery.Main ResponsibilitiesLead project teams to deliver results.Develop and implement project plans.Manage project...

The Opportunity:Join Excel Solutions (Pvt.) Ltd. as a Delivery and Route Optimization Specialist, where you will have the chance to make a meaningful impact on our business by optimizing our courier operations and improving customer satisfaction.Key Responsibilities:Develop and implement optimized courier routes and delivery schedules using data analysis and...

Quattris IT Services is a leading provider of IT services, and we are currently seeking a Resource Management Specialist to join our team. In this role, you will play a critical part in ensuring the effective management of resources to meet Service Level Agreements (SLAs).Your primary responsibilities will include coordinating with resources, ensuring that...

Key Responsibilities of a Product ManagerA Product Manager at Translation Empire will be responsible for driving development, managing go-to-market strategies, and ensuring continuous improvement to meet business objectives.Key Responsibilities:Develop Product Roadmap: Create a product backlog based on business value, user needs, and technical...

As a leading provider of aquatic facilities, Horizon Pools is committed to delivering exceptional experiences to its customers.The company's team is passionate about creating a welcoming environment that promotes affordable recreation and a healthy lifestyle in Pakistan.We are seeking a highly skilled Sales Officer (Guest Relations) to join our team in...

Job OverviewRiphah University seeks a skilled IT Support Specialist to provide exceptional first-line systems support. The ideal candidate will possess excellent customer service skills and be able to effectively diagnose and resolve technical issues.Key ResponsibilitiesProvide timely and accurate support to customers via various communication...

We are seeking a detail-oriented Customer Service Quality Expert to join our team at Translation Empire PK. This role involves monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service qualityEvaluate...

We are seeking a highly skilled Customer Service Excellence Specialist to join our team at Translation Empire. As a key member of our customer service department, you will be responsible for ensuring the highest standards of service quality and compliance.About the Role:You will analyze customer interactions to identify areas for improvement and develop...

About the PositionWe are seeking a skilled Service Excellence Manager to lead our efforts in elevating customer service standards. As a critical member of our team, you will play a key role in analyzing performance metrics, identifying areas for improvement, and implementing targeted interventions to drive business outcomes.Main Responsibilities:Performance...

About the Role:Riphah University is seeking a Technical Service Desk Analyst to join our IT support team. As a Technical Service Desk Analyst, you will provide technical support services to students, faculty, and staff, including troubleshooting, resolving technical issues, and maintaining accurate records.About the Role: This is an exciting opportunity for...

As a Quality Assurance Coordinator at Translation Empire, you will play a key role in monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy,...

Job DescriptionCompany Overview:Practice Perfect Solutions and Services is a renowned organization in the BPO industry, providing top-notch solutions to clients across the globe.Sales and Support Role:We are seeking dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Key Responsibilities:Handle inbound...

About the RoleThis is an exciting opportunity to join Translation Empire PK as a Complaints Manager, where you will lead a team of complaint handlers and drive service excellence. As a key member of our team, you will be responsible for addressing customer complaints in a timely and effective manner, analyzing data to identify trends and areas for...

Practice Perfect Communications is a multi-faced organization in the BPO industry of Pakistan. They provide top-notch healthcare, IT, and support solutions to clients across the US.The RoleNoah Communications BPO is looking for dynamic and motivated individuals to join our team as Call Center Agents for our Final Expense campaign.Position: Call Center Agent...

We are looking for a detail-oriented and organized Payroll and Financial Services Manager to join our team. The ideal candidate will have experience in managing end-to-end payroll processes, including onboarding and offboarding employees.You will ensure payroll expertise, manage tax calculations, and address payroll-related queries independently.Digital...

Job RequirementsWe are seeking an Inventory Management Expert to join our team. The ideal candidate will have a strong understanding of inventory management processes and be able to analyze and improve our current systems.Key Responsibilities:Understand and apply FIFO inventory management techniques.Identify process gaps and suggest improvements for enhanced...

About UsNirvana Group of Companies is a leading provider of information technology services. We are committed to delivering high-quality solutions that meet the evolving needs of our clients.We are now seeking a highly motivated Team Lead to join our Call Center/Telemarketing team. The successful candidate will be responsible for developing and implementing...