Key Account Manager

6 days ago


Karachi, Sindh, Pakistan Daraz Full time

Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Job Responsibilities:

Account Management:

  • Serve as the main point of contact for major e-commerce accounts (Amazon, Walmart, Flipkart, etc.).
  • Build and maintain strong relationships with key account stakeholders.
  • Drive business growth by identifying opportunities for new product listings, promotions, and marketing initiatives.

Sales Strategy & Execution:

  • Develop and execute tailored sales strategies to achieve targets and maximize the potential of each key account.
  • Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitability.
  • Analyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies.

Product Listings & Optimization:

  • Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices.
  • Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines.

Marketing & Promotions:

  • Plan and execute e-commerce marketing campaigns, including digital promotions, discounts, and seasonal offers.
  • Collaborate with the marketing team to drive digital advertising and enhance product visibility on e-commerce platforms.

Inventory & Supply Chain Coordination:

  • Coordinate with the supply chain team to ensure stock availability, timely deliveries, and alignment with demand forecasts.
  • Manage inventory levels and resolve stock issues, ensuring product availability on e-commerce platforms.

Data Analysis & Reporting:

  • Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis.
  • Track key performance indicators (KPIs) such as conversion rates, traffic, and AOV (average order value) to measure account performance.

Customer Satisfaction & Problem Resolution:

  • Address customer queries, complaints, and concerns in a timely manner.
  • Work closely with customer service teams to ensure high customer satisfaction on all e-commerce platforms.

Job Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field. MBA is a plus.
  • 3+ years of experience in key account management or e-commerce sales, preferably in the FMCG sector.
  • Strong understanding of e-commerce platforms (Amazon, Flipkart, etc.) and their operational processes.
  • Solid knowledge of FMCG products, trends, and consumer behavior.
  • Excellent communication, negotiation, and relationship-building skills.
  • Proficiency in data analysis and e-commerce tools (Google Analytics, Seller Central, etc.).
  • Ability to work independently and as part of a team to achieve business objectives.
  • Strong problem-solving abilities and attention to detail.

What we offer:

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth.
  • A platform to learn from Alibaba's world-leading ecosystem.
  • Rigorous training and exposure in team management, leadership, business analytics, and operations.
  • An opportunity to train the next generation of business leaders in the 'tech' industry.
  • Competitive salary and incentive package.
Seniority level

Associate

Employment type

Full-time

Job function

Business Development, Marketing, and Sales

Industries

Software Development and IT Services and IT Consulting

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