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Technical Support Services Manager
8 hours ago
Join our team as a Technical Support Services Manager at TekBoox, where you will lead the delivery of high-quality technical support services.
Responsibilities:
- Manage and coordinate technical support activities to ensure timely resolution of customer issues.
- Supervise and train junior staff to ensure they meet performance expectations.
- Develop and implement processes to improve service delivery and reduce costs.
- Collaborate with internal teams and external partners to achieve business objectives.
- Monitor and report on key performance indicators to inform strategic decisions.
Requirements:
- Proven experience in technical support management, preferably in an MSP environment.
- Strong leadership and interpersonal skills to motivate and develop team members.
- Ability to analyze complex problems and develop innovative solutions.
- Effective communication and stakeholder management skills.
- Results-driven approach with a focus on customer satisfaction and team performance.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum 5 years of experience in a leadership role within the IT industry.
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