Technical Support Services Manager

8 hours ago


Lahore, Punjab, Pakistan TekBoox Full time

Join our team as a Technical Support Services Manager at TekBoox, where you will lead the delivery of high-quality technical support services.

Responsibilities:

  • Manage and coordinate technical support activities to ensure timely resolution of customer issues.
  • Supervise and train junior staff to ensure they meet performance expectations.
  • Develop and implement processes to improve service delivery and reduce costs.
  • Collaborate with internal teams and external partners to achieve business objectives.
  • Monitor and report on key performance indicators to inform strategic decisions.

Requirements:

  1. Proven experience in technical support management, preferably in an MSP environment.
  2. Strong leadership and interpersonal skills to motivate and develop team members.
  3. Ability to analyze complex problems and develop innovative solutions.
  4. Effective communication and stakeholder management skills.
  5. Results-driven approach with a focus on customer satisfaction and team performance.

Qualifications:

  1. Bachelor's degree in Business Administration, Management, or a related field.
  2. Minimum 5 years of experience in a leadership role within the IT industry.


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