Contact Center Supervisor

Job SummaryThe Contact Center Excellence Lead will be responsible for analyzing contact center performance, developing strategies to improve quality and efficiency, and collaborating with stakeholders to implement best practices.Key ResponsibilitiesContact Center Analysis: Analyze contact center data to identify trends and areas for improvement, developing...

Northpacific is a UK-based BPO company seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and meeting sales targets.About the Role:Deliver exceptional customer service through proactive communicationMeet or exceed sales targets while maintaining high call...

ResponsibilitiesThe HR Manager will be responsible for providing HR support to the contact center team. This includes assisting with hiring and training procedures, consulting with employers, interviewing applicants, contacting references, and conducting new employee orientations.Main Tasks:Assist in the recruitment process, including sourcing candidates and...

Job DescriptionWe are seeking an experienced HR Manager to join our team. The successful candidate will be responsible for assisting with hiring and training procedures, consulting with employers, interviewing applicants, contacting references, and conducting new employee orientations.Main Responsibilities:Assist in the recruitment process, including...

Customer Support SpecialistJob DescriptionWe are seeking a talented individual with excellent communication skills to join our team as a Customer Support Specialist. The successful candidate will be responsible for providing top-notch customer service, responding to client inquiries, and resolving any issues that may arise.The main duties of this role...

Job Summary LINRCO Pakistan is seeking a seasoned Customer Service Lead to spearhead our contact center operations. The ideal candidate will possess excellent leadership skills, with a proven track record of managing customer-facing teams and driving process improvements.Key ResponsibilitiesLead and mentor the customer service team to provide exceptional...

About the RoleThe HR Manager will be responsible for providing strategic HR support to the contact center team. This includes developing and implementing recruitment strategies, managing the hiring process, and ensuring compliance with relevant laws and regulations.Key Tasks:Develop and implement effective recruitment strategies to attract top talent.Manage...

HR Manager For A Call Center Zaka Solutions Pvt Ltd, Pakistan Responsibilities:Assist all hiring and training procedures for new employeesConsult with employers to identify needs and preferred qualificationsInterview applicants about their experience, education and skillsContact references and perform background checksInform applicants about job details such...

Service Quality Assurance ManagerJob OverviewWe are looking for a Service Quality Assurance Manager to lead our contact center team, responsible for ensuring exceptional customer experience through ongoing quality evaluation and process improvement. If you are a motivated and results-driven professional with a passion for delivering outstanding service, we...

About the RoleWe are seeking an Operational Improvement Analyst to join our team, responsible for analyzing contact center performance and identifying opportunities for improvement. The successful candidate will possess excellent analytical skills, ability to communicate complex ideas effectively, and a passion for driving operational...

YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a HANDS-on position where sales targets and performance are paramount. The positions are diverse and extremely responsible; your job responsibilities encompass all areas of Call Centre Management – ranging from recruitment, training, and motivation...

We are Northpacific, a UK-based BPO company seeking a highly motivated Contact Center Sales Supervisor to join our team. In this role, you will be responsible for leading a team of customer service representatives and driving sales growth.About the Role:Lead a team of customer service representatives in delivering exceptional serviceDevelop and implement...

Job Title: Performance Optimization SpecialistCompany OverviewWe are a leading translation and localization company, dedicated to providing high-quality services to our clients. Our team is passionate about delivering exceptional results, and we are seeking a skilled Performance Optimization Specialist to join us.Job DescriptionContact Center Analysis:...

Job DescriptionConducts contact center performance analysis and creates detailed action plans on where to improve performance.Reviews and resolves all incoming escalations from appropriate escalation channels in a timely manner.Responsible for listening (and viewing) customer calls, chats, and other communications, and evaluating consumer data to measure...

Job SummaryWe are seeking a highly skilled HR Manager to join our team. The successful candidate will be responsible for assisting with hiring and training procedures, consulting with employers to identify needs and preferred qualifications, interviewing applicants, contacting references, and conducting new employee orientations.Key Responsibilities:Assist...

About the RoleThis Help Desk Associate position requires an individual who is passionate about delivering exceptional customer experiences. As a key point of contact for our customers, you will provide accurate information and assistance regarding our products/services.Responsibilities:Handle inbound and outbound customer calls professionallyResolve customer...

Training Specialist - Call Center Business UnitSpan Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.The Trainer provides training and coaching for newly hired...

Customer Sales Representative MT Communications, Pakistan Are you a friendly and customer-focused individual with excellent communication skills? We are looking for enthusiastic Call Center Representatives to join our team and help us deliver top-notch service to our valued customers.Key Responsibilities:Handle inbound and outbound customer calls...

Quality Assurance Specialist Voxnet Communications, Pakistan The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with...

Rassai TV is looking for a talented news journalist to join our team as an anchor and reporter. This role requires a strong background in journalism, particularly in TV broadcast news.ResponsibilitiesPitch and research daily and long-form news stories for the Evening Edition, ensuring they meet the required standards.Produce high-quality field-based packages...