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Customer Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan ibex Full time

**Job Summary**

We are seeking a highly skilled Customer Support Specialist to join our team at ibex. This role requires an individual with excellent communication and problem-solving skills, able to provide top-notch support to our customers.

**Responsibilities**

  • Customer Interaction: Respond to customer inquiries, provide product information, take orders, and resolve issues in a professional manner.
  • Record Keeping: Maintain accurate records of customer interactions, including complaints, comments, and actions taken.
  • Issue Resolution: Follow up on customer requests, aim for first contact resolution, and escalate complex issues to relevant departments.
  • Team Collaboration: Work closely with colleagues to ensure seamless delivery of customer service.

**Requirements**

  • Education: Intermediate or Bachelor's degree or above.
  • Communication Skills: Excellent written and verbal English communication skills.
  • Technical Skills: Proficiency in MS Office, particularly MS Excel and MS Word.