
Complaints Resolution Specialist
1 week ago
We are seeking a skilled Complaints Officer to join our team at Translation Empire. The successful candidate will be responsible for ensuring that customer complaints are handled efficiently and effectively.
Main Responsibilities:- Acknowledge and Respond: Ensure all customer complaints are acknowledged and customers are kept informed throughout the complaint process.
- Complaint Handling: Handle all new incoming complaints in a timely and professional manner.
- Liaison and Collaboration: Liaise with the Complaints Manager to update and manage complaints processes and procedures.
- Documentation and Record Keeping: Ensure complete information capture, investigation notes, and correct paperwork are documented and maintained.
- Investigation and Analysis: Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements, and client contractual obligations.
- Communication and Resolution: Communicate outcomes to customers and ensure all customer feedback is collated and an intelligent analytical approach is adopted.
- Response Preparation: Prepare clear, informed responses to customers via letter and email.
- Experience: Minimum of 1 year's experience in a customer service and/or quality/complaints function.
- Skillset: Meticulous eye for detail and ability to prioritise effectively, highly organised with a rigorous problem-solving technique.
- Training and Development: Willingness and ability to undertake training needed to fulfil the changing requirements of the job.
- Teamwork and Communication: Ability to work as part of a team, promote team working, and share ideas.
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Complaint Resolution Coordinator
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are looking for a skilled Complaint Resolution Coordinator to join our team at Translation Empire PK. In this role, you will be responsible for handling all aspects of complaints from initial acknowledgement to resolution.Responsibilities:Manage all complaints received by the company.Collaborate with internal teams to resolve complaints efficiently.Ensure...
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Complaints Resolution Specialist
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob DescriptionThe Complaints Manager is responsible for leading a team of complaint handlers to ensure that customer complaints are addressed in a timely and effective manner. This involves reviewing ongoing cases, providing guidance on process improvements, and analyzing data to identify trends and areas for improvement.The ideal candidate will have 2...
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Complaints Resolution Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob DescriptionThis is a key leadership role within Translation Empire PK, responsible for overseeing the complaint handling process to ensure high-quality customer service. The Complaints Manager will lead a team in reviewing ongoing cases, providing advice on process improvements, and maintaining data to generate insightful reports.Key ResponsibilitiesCase...
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Dispute Resolutions Expert
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeJob Description:We are seeking a highly skilled and experienced Complaints Officer to join our team at Translation Empire. The successful candidate will be responsible for handling all aspects of the complaint process, from acknowledgement to resolution.Main Responsibilities:Complaint Handling: Handle all new incoming complaints in a timely and professional...
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Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a talented Dispute Resolution and Customer Care Professional to join our team at Translation Empire PK. In this role, you will be responsible for resolving customer disputes and providing exceptional customer service.Key Responsibilities:Handle all customer inquiries and complaints.Investigate disputes and provide resolutions in a fair and...
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Insurance Claim Resolution Specialist
1 week ago
Rawalpindi Cantonment, Pakistan PMTAC Private Limited Full timeJob Summary:">We are seeking a highly skilled Insurance Claim Resolution Specialist to manage and resolve Out-of-Network claims after initial submission.">The ideal candidate will have a strong focus on claim follow-up, denial management, and efficient resolution of OON claims, while staying informed on new payers and policies.">Key...
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Dispute Resolution Manager
3 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob SummaryThis mid-senior level position is responsible for managing the complaint handling process, leading a team, and driving process improvements to ensure high-quality customer service.Key ResponsibilitiesComplaint Handling: Lead the team in reviewing and resolving complaints, providing advice on process improvements, and maintaining accurate...
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Executive for Insurance Claim Resolution
1 week ago
Rawalpindi Cantonment, Pakistan PMTAC Private Limited Full timePMTAC Private Limited is seeking an experienced Bills Management Specialist to join our team. As an Executive for Insurance Claim Resolution, you will be responsible for managing and resolving complex Out-of-Network claims.The ideal candidate will have a strong focus on claim follow-up, denial management, and efficient resolution of OON claims. Key...
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Quality Assurance Coordinator
6 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeRole OverviewWe are seeking a highly skilled and experienced Complaints Manager to join our team at Translation Empire PK. In this role, you will be responsible for leading a team of complaint handlers, analyzing data to identify trends and areas for improvement, and developing strategies to minimize complaint handling time.The successful candidate will have...
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Sales and Support Expert
3 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeJob Title: Night Shift Customer Engagement SpecialistPractice Perfect Solutions and Services seeks highly motivated and customer-focused individuals to join our team as Night Shift Customer Engagement Specialists.Job Summary:This role involves interacting with customers during evening hours to resolve their inquiries and provide excellent service.Key...
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Customer Advocacy Manager
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout the Role:The Complaints Officer will play a crucial role in ensuring that customer complaints are handled professionally and efficiently. The successful candidate will be responsible for handling all aspects of the complaint process, from acknowledgement to resolution.Main Responsibilities:Initial Response: Acknowledge and respond to all customer...
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Customer Service Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeAt Translation Empire PK, we are seeking a highly skilled and organized Customer Service Specialist to join our team. As a key member of our customer-facing department, you will be responsible for ensuring that all complaints are acknowledged and addressed in a timely and professional manner.Key Responsibilities:Handle all new incoming complaints via phone,...
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Night Shift Customer Engagement Specialist
3 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeAbout Practice Perfect Solutions and ServicesWe are a leading organization in the BPO industry, dedicated to delivering exceptional solutions to clients worldwide.Job Title: Sales and Support ExpertJob Summary:This role involves interacting with customers to understand their needs and provide tailored solutions to meet those requirements.Key...
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Call Center Agent Position
3 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeAbout the JobPractice Perfect Solutions and Services is looking for skilled professionals to fill the position of Sales and Support Experts.Job Summary:This role involves handling customer inquiries and resolving their issues through various channels.Key Responsibilities:Respond to customer queries via phone, email, or chat platforms.Analyze customer...
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IT Support Specialist
13 hours ago
Rawalpindi Cantonment, Pakistan Riphah University Full timeJob Summary: We are seeking a highly skilled IT Support Specialist to join our team at Riphah University. The successful candidate will be responsible for providing first-line systems support, documenting customer inquiries, and troubleshooting technical issues.About the Role: As an IT Support Specialist, you will be the primary point of contact for...
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Customer Sales Specialist
2 weeks ago
Rawalpindi Cantonment, Pakistan Medsnexus Full timeJob descriptionMeds Nexus is looking for a Client Relation Specialist. An individual should be proficient in English communication (verbal and written) skills for our Pre-Sales department. This is a salary + commission-based role.Responsibilities:Answering inbound & outbound sales calls, emails, and text messages.Scheduling Meetings (Zoom, Google Meet, MS...
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Resource Management Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Quattris IT Services Full timeQuattris IT Services is a leading provider of IT services, and we are currently seeking a Resource Management Specialist to join our team. In this role, you will play a critical part in ensuring the effective management of resources to meet Service Level Agreements (SLAs).Your primary responsibilities will include coordinating with resources, ensuring that...
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Vision Care Specialist
7 hours ago
Rawalpindi Cantonment, Pakistan Meds Nexus Pvt. Ltd. Full timeJob Overview:Meds Nexus Pvt. Ltd., a renowned company in the USA, is seeking a highly skilled Sr. A/R Specialist to join its Rawalpindi office. As a key member of our team, you will be responsible for managing insurance verifications, authorizations, and account payments.Main Responsibilities:• Prepare and submit vision claims daily to various insurance...
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Territory Sales Manager
3 weeks ago
Rawalpindi Cantonment, Pakistan Amana Appliances (Pvt) Ltd. Full timeSell the company's products and services and secure orders from existing and prospective customers.Establish, develop, and maintain business relationships with current and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services. Salary will be Rs. 50,000 (Basic: Rs. 30,000, Fuel Rs....
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Credit Control Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout the Role:This is an excellent opportunity for someone looking to gain experience within a busy finance function or take their first steps into a career in credit control. You will work in a dynamic team environment and have the chance to develop your skills and knowledge in a supportive and challenging role.Responsibilities Include:Managing debt...