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Technical Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan Pacsquare Technologies Full time
Company Overview
Pacsquare Technologies is a rapidly growing technology company that specializes in providing innovative solutions to its clients. Our mission is to deliver exceptional service and support our customers in achieving their goals.

Job Summary
  • We are seeking a highly motivated and skilled Customer Relationship Specialist to join our team.
  • The successful candidate will have excellent communication skills and be able to clearly communicate solutions in a user-friendly and professional manner.

Key Responsibilities
  1. Follow standard processes and procedures to provide timely and effective support.
  2. Identify and escalate priority issues per Client specifications.
  3. Accurately process and record call transactions using a computer and designated tracking software.
  4. Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  5. Organize ideas and communicate oral messages appropriate to listeners and situations.
  6. Follow up and make scheduled call backs to customers where necessary.
  7. Stay current with system information, changes and updates.

Requirements
  • Ability to speak and write clearly and accurately in English.
  • Demonstrated proficiency in typing and grammar.
  • Knowledge of relevant software computer applications and equipment.
  • Knowledge of customer service principles and practices.
  • Willingness to co-operate with others and work to the greater good.
  • Multi-tasking capabilities.