Cloud Technical Advisor

5 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

We're seeking an experienced Cloud Support Engineer to join our team. As a key member of our Cloud Support Core Team, you'll play a pivotal role in delivering exceptional technical support to our global customer base.

Responsibilities:
  • Addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.
  • Troubleshooting and diagnosing complex product issues, focusing on productivity, quality, SLA, CSAT, and resolution time KPIs.
  • Providing exceptional technical support for DigitalOcean's core Compute, Network, and Storage products.
  • Experienced in Incident Management, managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.
Requirements:
  • 5+ years of experience in cloud infrastructure support.
  • Proven track record of delivering exceptional customer service and technical support.
  • Strong analytical and problem-solving skills, with a focus on effective troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences.


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