Call Quality and Training Professional

Job Title: Training ProfessionalWe are seeking a skilled Training Professional to join our Professional Training & Development Department for our Call Center Business Unit. As a Training Professional, you will play a vital role in providing training and coaching for newly hired Customer Service Representatives.The ideal candidate should have experience in...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

Responsibilities:A Language Assessor would be primarily responsible for conducting English language assessments, including those for new and existing employees (In House and 3rd Party External).Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery.Coaching and...

Responsibilities:A Language Assessor would be primarily responsible for conducting English language assessments for new and existing employees, including those we interview (In House and 3rd Party External).Daily call quality monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service...

Training Specialist - Call Center Business UnitSpan Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.The Trainer provides training and coaching for newly hired...

Quality Assurance Specialist - Auto InsuranceVoxnet Communications is a leading provider of call center services, and we are currently seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring that our auto insurance calls meet the highest standards of quality.Your...

Quality Assurance Specialist for Auto Insurance CallsVoxnet Communications is looking for a highly motivated Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in ensuring that our auto insurance calls meet the highest standards of quality.Your primary responsibility will be to listen to recordings...

We are seeking a Call Evaluation Specialist to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with...

Auto Insurance Quality Assurance RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Voxnet Communications. In this role, you will be responsible for evaluating the quality of auto insurance calls and providing actionable feedback to agents.The successful candidate will have a strong background in call center operations and a proven...

Job OverviewVoxnet Communications seeks a quality assurance specialist to join their team. In this role, you will be responsible for evaluating the performance of sales and customer service representatives through call monitoring.The ideal candidate will have a strong understanding of call center operations and the ability to analyze data to identify trends...

Job DescriptionThe ideal candidate for this role is a highly motivated and detail-oriented individual who can effectively analyze customer interactions and provide valuable insights to improve service quality.Key Responsibilities:Analyze customer interactions to identify areas for improvement.Develop and implement coaching sessions and training programs to...

The quality assurance specialist at Voxnet Communications plays a crucial role in evaluating the performance of sales and customer service representatives. This involves monitoring calls to ensure compliance with company and industry standards.Key ResponsibilitiesMonitor and evaluate call center representative performanceEvaluate compliance with company and...

Key Job FunctionThe Product Support Specialist will play a pivotal role in promoting our products and driving sales growth at Sadqain Healthcare, Pakistan.Main responsibilities include:Promoting assigned products to our network of clients, doctors, and specialists.Developing and delivering engaging training sessions to enhance product knowledge.Preparing for...

Customer Service Training SpecialistWe are seeking a Customer Service Training Specialist to join our team. As a Customer Service Training Specialist, you will play a critical role in ensuring our Customer Service Representatives have the skills and knowledge required to deliver exceptional customer experiences.The ideal candidate will have experience in...

Job DescriptionWe are seeking a detail-oriented Quality Assurance Specialist to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams.Key Responsibilities:Monitor inbound and...

Solar Lead GenerationWe are seeking a skilled Solar Lead Generator to join our team. As a Sales Energy Specialist, you will be responsible for generating leads and converting them into sales.You will work closely with our sales team to schedule appointments and close deals. Your success in this role will be measured by your ability to meet sales targets and...

We are looking for a Service Quality Expert who can monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance.Key Responsibilities:Monitor inbound and outbound calls to assess employee performance and service quality.Evaluate customer interactions based on accuracy, communication skills, and compliance with...

Intouch Communications (SMC-PRIVATE) Limited, PakistanResponsibilities:Handle inbound customer calls professionally and efficiently.Provide accurate and timely information, resolving customer queries and concerns.Maintain detailed and accurate records of interactions in our CRM system.Adhere to company policies and procedures to ensure consistent service...

In this role as an Inbound Call Center Agent, you will play a critical part in delivering excellent customer service to our clients. Your primary responsibility will be to receive and respond to incoming calls, resolving customer inquiries and issues promptly.To succeed in this position, you must possess excellent communication skills, both verbal and...

YP2G Pakistan - is currently looking for Call Centre Sales Managers for its outbound Call Centre. The role is a HANDS-on position where sales targets and performance are paramount. The positions are diverse and extremely responsible; your job responsibilities encompass all areas of Call Centre Management – ranging from recruitment, training, and motivation...