Contact Center Operations Supervisor

Job Description:As a Genesys Cloud Engineer at ibex, your primary responsibility will be to act as the point of contact (POC) for all contact center solution requests. You will provide technical support and troubleshooting for day-to-day operational issues related to Genesys and its integrated platforms. Additionally, you will coordinate with other teams to...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Company Overview:Expertflow is a leading provider of Cloud Contact Center Software, serving businesses globally. Our software enables companies to deliver seamless customer experiences across various channels.Job Description:We require a skilled professional to present our product effectively to potential customers through interactive live demos, webinars,...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

About Us:Expertflow is committed to delivering exceptional customer experiences through our innovative Cloud Contact Center Software. With offices worldwide, we serve businesses across multiple regions.Job Responsibilities:We seek a skilled professional to showcase our product's capabilities to potential customers through engaging live demos, webinars, and...

About the JobAt Air Linx, we're committed to delivering exceptional customer service and driving business growth through our outbound operations. As a Production Supervisor - Call Center, you'll play a critical role in achieving these goals by leading our team of agents and developing strategies to improve productivity.Key ResponsibilitiesLeading a team of...

About the Role:We are seeking an experienced and skilled Senior Contact Center Team Manager to join our team at Abacus BPO. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that they have the necessary tools and resources to deliver exceptional service to our clients.The ideal...

Job Title: Team Lead/SupervisorAt Sybrid Lahore, we are seeking an experienced and motivated team lead/supervisor to join our dynamic call center team. The ideal candidate will have a proven track record of leadership in a call center environment, strong communication skills, and a focus on achieving targets and improving team performance.Key...

Operations SupervisorJoin us as an Operations Supervisor at Shahpur Commerce Pvt. Ltd. in Pakistan and take on a challenging role in driving business success.Oversee the day-to-day operations of the business, ensuring smooth execution of tasks and projects.Analyze business performance and identify areas for improvement.Develop and implement effective...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

ResponsibilitiesForecast call volumes and manage manpower requirementsConfigure and maintain the call distribution system to ensure even call allocation among representativesMonitor productivity and generate reports to identify areas for improvement

Required Skills and QualificationsTo be successful in this role, you will need:Hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.Experience with IP Office including IPOCC & ACCS.Solid knowledge of Avaya Aura Enterprises.Experience with Communications Manager (CM) R6.3 & Above.You should also have...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

The PakWheels team is seeking a highly motivated Regional Operations Head to lead the launch and expansion of service centers in the Central region.Responsibilities:Develop and implement strategies for launching and managing service centersCollaborate with cross-functional teams to drive project successBuild and lead high-performing teams for the service...