Contact Center Solutions Expert

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

Job Description:As a Genesys Cloud Engineer at ibex, your primary responsibility will be to act as the point of contact (POC) for all contact center solution requests. You will provide technical support and troubleshooting for day-to-day operational issues related to Genesys and its integrated platforms. Additionally, you will coordinate with other teams to...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

About Us:Abacus BPO is a leading provider of business process outsourcing services. We are committed to delivering exceptional service to our clients and providing a positive and supportive work environment for our employees.We are seeking a highly motivated and experienced Contact Center Operations Supervisor to join our team. As a key member of our...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

About Us:Expertflow is committed to delivering exceptional customer experiences through our innovative Cloud Contact Center Software. With offices worldwide, we serve businesses across multiple regions.Job Responsibilities:We seek a skilled professional to showcase our product's capabilities to potential customers through engaging live demos, webinars, and...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

DevDimensions is committed to delivering exceptional digital experiences that drive business growth and customer satisfaction. We are seeking a Human-Centered Solutions Expert to lead the design of user-centered digital products and experiences.The ideal candidate will have a strong background in UX/UI design, with 2-4 years of experience in creating...

Required Skills and QualificationsTo be successful in this role, you will need:Hands-on experience with Avaya Aura Enterprise Contact Center, Avaya Proprietary recorder, and IP Office.Experience with IP Office including IPOCC & ACCS.Solid knowledge of Avaya Aura Enterprises.Experience with Communications Manager (CM) R6.3 & Above.You should also have...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

About the Role:We are seeking an experienced and skilled Senior Contact Center Team Manager to join our team at Abacus BPO. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that they have the necessary tools and resources to deliver exceptional service to our clients.The ideal...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Company OverviewOur company specializes in delivering innovative software solutions for contact centers, empowering businesses to provide exceptional customer experiences and improve operational efficiency.Job Description:Deliver engaging product presentations to prospective customers, highlighting key features and benefits.Provide timely and accurate...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

Contact Center Operations Expertise:As a Genesys Cloud Engineer at ibex, you will require expertise in contact center operations, particularly in areas such as administration, troubleshooting, and coordination with other teams. Your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, providing...

Overview of CompanyOur client company is a leading provider of software solutions for contact centers, offering cutting-edge technology to enhance customer experience and efficiency.Job Description:Present our product effectively to prospective customers through live demos, webinars, and technical workshops, showcasing its capabilities and benefits.Respond...

Job Description:We are seeking a highly skilled Sales Expert to join our team at A H T Aesthetics Medical Center in Lahore. The successful candidate will have a proven track record of success in sales, particularly in engaging with international clients.In this role, you will be responsible for generating new business leads through cold calls and email...